Plastic Profiles Ltd terms and conditions for sale directly relating to web purchases.
Please note that any lengths of products over 3 meters in length
delivered via courier delivery will be cut in half, by agreeing to our
terms and conditions you agree to this clause.
Products delivered on our own vehicles (please see delivery page for
areas covered) will be delivered in full lengths as described.
When you receive your goods you must check them for damage before you
sign for them. Once signed as received in good condition claims for
damaged goods are not covered by our carriers' insurance company
(signing as unchecked will not cover you). If goods are damaged on
delivery replacement products can only be sent out if they are signed
for correctly on receipt.
Orders placed after 10am will be processed and delivered in 2 working days
If there are any stock shortages we will contact you to try and arrange
for an alternative product, or advise you on expected delivery date.
Always check items for damage when it is delivered and before signing.
All goods sent out by carrier are insured against damage until you sign.
Signing as unchecked does not cover the delivery against damage.
Do not book your builder until your materials are on site and checked,
as some deliveries do go wrong and we are unable to compensate you for
your builders time.
All delivery charges quoted are for delivery to mainland UK only, some
highlands and islands may carry additional costs, if this is the case
you will be notified before dispatch, and a full refund will be given if
you decide not to accept these charges.
Please do not store plastic products in the packaging or inner bags in
direct sunlight, as damage may occur to the product due to overheating.
Do not store other building materials on top of plastic building products as it may scratch or damage the product.
In the event of a stock shortage we will notify you via your e-mail
address or telephone as to when your order can be processed. If it is
not within 21 days you can cancel your order and a full refund will be
Wherever possible we will offer alternative items should we be out of
stock of the product you have ordered. This may be a larger size which
may require cutting to size on site.
Product prices are shown in GBP sterling and all transactions are processed as such.
We will do our best to deliver complete orders within 6 working days,
however we do not guarantee to deliver and we cannot accept any
responsibility for any losses you may incur due to late delivery.
Goods that are delivered via courier are cut in half and packaged to
avoid any unnecessary damage, all goods must be checked for damages
before signing (signing as unchecked does not cover you) any claims for
shortages or damages that are not clearly marked on paperwork cannot be
We will NOT give your e-mail address to any other company.
We may, from time to time, send you e-mails regarding new products and special offers.
Plastic Profiles Ltd are committed to excellent customer service.
We will, wherever possible, deliver goods on our own, specialised transport and by our trained staff.
If we are out of stock we will, wherever possible, provide you with an alternative product or larger size.
In years of trading we have had very few complaints however if you need
assistance of any kind you can contact us by email firstname.lastname@example.org
or via our contact details.
All complaints will be dealt with in a fair, confidential and efficient manor.
All sizes given on the site are approximate.
All guarantees are provided by the manufacturers of the product, and
certain terms and conditions will apply to the installation of products -
please check the manufacturers website for further details.
Once an order for goods has been accepted it can only be cancelled in
our absolute discretion and subject to such terms as we shall impose.
No goods delivered to you which are in accordance with the contract
will be accepted for return without our prior written approval on terms
to be determined at our discretion.
We agree to accept any such goods for return you will be liable to pay a
handling charge of 20 per cent of the invoice price. Such goods must be
returned by you carriage-paid to us in their original shipping carton.
Goods returned without our prior written approval may at our absolute
discretion be returned to you or stored at your cost without prejudice
to any rights or remedies we have
The terms and conditions do not affect your statutory rights as a customer.
of the images on this site do not belong to us. Do not copy or link
directly to them. Contact us so we can seek permission where necessary
on your behalf.